What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Very professional and caring. Will work with you to make your experience right. Steve is awesome to work with.

James Wortham, on Google

Both the receptionist and the audiologist were extremely knowledgeable, helpful and friendly. Would definitely recommend and will revisit in the future👍

Lynn Bauer, on Google

From the opening consultation to my follow up visits, US Hearing Aid Centers has exceeded my expectations for both the quality of their product and the professional customer service! Ms. Humphrey, the Hearing Aid Specialist, has been very thorough, informative, and attentive in responding to my questions and customizing my...

TONY TRIPI, on Google

I can’t say enough good about Dr Steve and Cheryl! Over the years, both have always been so kind, generous, and patient — we really feel “cared for” whenever we interact with their office. A very patient-centered practice. If you need or use hearing aids, these are the people to...

Rudrani Bhaga, on Google

Have not been very happy with the service that my father has received in the past. I honestly felt that because he was so desperate to hear that he was taken advantage of. This time was NOT the case. I feel very satisfied with the new devices my father got...

Robin Wilson, on Google

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